Wednesday, March 27, 2013

Make your exit interview honest, representative & useful!

Get the truth from an exit interview

Honest – your employees will talk more openly to an anonymous third party. Make the process as confidential as possible.

Representative – ensure your survey is a cross-section of your sample. For example, don’t send out an electronic survey for anyone to complete – your results won’t be representative (unless you have 100% response rate and that’s a waste of time and money!)

Useful – only ask questions where you can point to the strategy or tactic that the responses will help alter. 63% of respondents agree that ‘Our culture is good/very good’? What tactic or strategy will that influence! Ask questions to fuel the changes you have to make. See the following tips for ideas.

Subscribe to Retention Partners

No comments: